FAQs

Can I Call To Give A Donation Over The Phone?

OTAN uses a secure third-party payment processor to handle all of our credit card and bank account donations.  In order to offer credit card and bank account processing, we are required to strictly adhere to the PCI (Payment Card Industry) Compliance Regulations and are not permitted to directly process or accept credit card information or bank account information from donors. 

If you wish to give by credit card or bank account, you will need to visit our website to donate online.  Alternately, you can mail us a check made payable to OTAN at our PO BOX 2440, Winchester, VA 22604 address.

How Can I Give Online?

1. Visit the OTAN website at www.otan.org and click on “GIVE”.  You will be redirected to our giving portal.
2. Enter your SecureGive account login credentials (If you have not yet created an account, please read instructions below)
3. Click on “My Account”.
4. Select the appropriate item (Edit My Profile, Change My Password, My Transactions, My Recurring Transactions, My Payment Methods).
5. Follow the online instructions to make any necessary changes.

How Can I Give A One Time Gift Online Without Setting Up A SecureGive Account?

1. Visit the OTAN website at www.otan.org and click on “GIVE”.  You will be redirected to our giving portal.
2. Click on the “Click to Donate” button. 
3. Scroll to the appropriate donation category and enter the amount you wish to donate.  
4. Scroll to the bottom of the page, and click on the “One Time” button.
5. At the sign “Sign-In To Continue” page, click on “MAKE A ONE TIME DONATION AS GUEST” link at the bottom.
6. Enter your payment information.
7. Enter your First Name, Last Name, and Email Address on the Receipt Info page.
8. Confirm the amount and click the “Submit” button.9. You will receive an email receipt to the email address you provided. 

How Can I Give a One Time Gift Online With A SecureGive Account?

1. Visit the OTAN website at www.otan.org and click on “GIVE”.  You will be redirected to our giving portal.
2. Click on the “Sign-Up” button at the top, right hand corner of the page.
   Create your account.
3. Once your account is successfully created, click on the “Click to Donate” button. 
4. Scroll to the appropriate donation category and enter the amount you wish to donate.
5. Scroll to the bottom of the page, and click on the “One Time” button.
6. Enter your payment information.
7. Confirm the amount and click the “Submit” button.
8. You will receive an email receipt to the address on file for your account.

How Can I Set Up Recurring Payments With A SecureGive Account?

1. Visit the OTAN website at www.otan.org and click on “GIVE”.  You will be redirected to our giving portal.
2. Click on the “Sign-Up” button at the top, right hand corner of the page.
3. Create your account.
4. Once your account is successfully created, click on the “Click to Donate” button. 
5. Scroll to the appropriate donation category and enter the amount you wish to donate.
6. Scroll to the bottom of the page and select “Recurring”.
7. Select your recurring frequency (Weekly, Every 2 Weeks, Twice a Month, Monthly, Quarterly).
8. Enter the Start Date and choose which day the transaction should process in the “Charge On” field.  If you want your recurring donation to end at a set date, you can set that date in the “Until” field.  Leave the field blank if you want the recurring donation to be ongoing without an end date.
9. Enter your payment information.
10. Confirm the amount and frequency and click the “Submit” button to complete the setup of the recurring transaction.
11. Once a recurring transaction processes and every time it processes in the future, you will receive an email receipt to the address on file for your account. 

How Can I Update My Information In SecureGive?

1. Visit the OTAN website at www.otan.org and click on “GIVE”.  You will be redirected to our giving portal.
2. Enter your SecureGive account login credentials (If you have not yet created an account, please read instructions below)
3. Click on “My Account”.
4. Select the appropriate item (Edit My Profile, Change My Password, My Transactions, My Recurring Transactions, My Payment Methods).
5. Follow the online instructions to make any necessary changes.

How Can I Stop My Recurring Payments In SecureGive?

1. Visit the OTAN website at www.otan.org and click on “GIVE”. You will be redirected to our giving portal.
2. Enter your SecureGive account login credentials.
3. In the upper right, go to My Account > My Recurring Transactions 
4. You’ll see a list of all recurring transactions you have set up under your account. 
5. Click anywhere on the recurring transaction to go to the My Recurring Transaction Details page. 
6. From there, you’ll be able to use the trashcan in the upper right to delete the transaction or use the slider to disable it. If you disable it, it will still exist in your account, but it will no longer process until you enable it again. This will allow you to keep the information but choose when you want it to be active.